Our goal is to make the closing process efficient and seamless. Throughout construction, you will receive periodic updates of your allowances and change order costs to ensure that there are no surprises along the way. Change orders are a natural part of the build process when going through design selections. Our interactive construction management portal allows you to view change orders online and accept or decline immediately. A few weeks prior to your scheduled occupancy date, our Chief Financial Officer will contact you to review and discuss the final financial documents.
Walk Through Orientation
Hartman Homes will schedule a meeting at the site to walk through your new home with you prior to taking occupancy. At this meeting, our job superintendent will discuss how to request service after you move in, provide warranty information, offer equipment/appliance orientations and answer any other questions you may have regarding your beautiful new home. Also, as the final walk through is performed, a final punch list will be generated of any items that need to be revisited (touch ups or backordered items, etc.)
If you chose to finance your home, the Hartman Homes Accounting Team will work with your lender prior to occupancy to provide all required information. A final inspection will be ordered and an occupancy permit will be requested. Once final payment is made and the Certificate of Occupancy is received from the Building Inspector, you will have access to your new home.
One Month Customer Satisfaction Survey
Approximately one month after you have moved into your new Hartman Home, an independent Customer Service Representative will initiate an opportunity to provide feedback about the entire Hartman Homes experience. Hartman Homes greatly values this information and reviews all results as a company to determine the best areas for improvement as well as opportunities to recognize a job well done.
One Year Walk Through
Our Hartman Homes Warranty Service Coordinator will schedule a one year walk through with you to address typical issues that occur in the first year of new construction. Typical issues are due to expansion and contraction of natural products, such as cracks, nail pops, and adjustments of interior items. This is an ideal time to go through any other questions or concerns.
While most items will run their natural course in the first year and will be serviced in the one year walk through, other issues can occur. Service requests are generated most easily via our online service portal.